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Subscription as a Service
With fly.media, we integrate personal services into our portfolio. We combine our digital solutions with customer support – for your success! Thanks to over 50 years of publishing expertise, we know the secret of numerous subscription success stories: customer centricity. That’s why all our media solutions are based on the 360° customer view. Whether sales of merchandising articles, seminars, events, digital or print titles – we use all individual preferences for accurate, cross-channel customer communication.
Served with excellence – our service add-ons
Our service experts use the all-round customer view for a highly individualized communication approach. This is how we maximize customer loyalty and customer lifetime value.
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Customer Services
Qualified customer care experts support you with first-class services. Whether by phone, email or chat – we ensure an accurate customer approach and perfect customer experience.
Accounts receivable management
Our professionals take care of invoicing, monitoring incoming payments, reminders, bookkeeping and risk management. We guarantee smooth payment processes.
Receivables management
Power in debt collection and communication at eye level! We combine receivables management expertise with subscription skills. Sensitive collection processes maintain customer loyalty.
BI and reporting
In the business intelligence cockpit, our business analysts create trigger- and event-based reports for you – based on your KPI specifications for forecasts, campaigns, etc.
Consulting
We know how to increase customer loyalty and break new sales records. Our consultants combine digital know-how with print expertise.
Built by experts – dsb fly ecosystem
Platforms are a thing of the past. To be successful in e-commerce and the subscription business, you need to offer your customers captivating individual experiences. The dsb fly ecosystem therefore combines different systems to create a perfect digital customer experience.
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fly aquire
From a simple enquiry to a product evangelist. Accurate landing pages, quick checkout processes, personalised payment recommendations, and spontaneous purchases via social media boost your acquisition efforts.
fly pay
PayPal, credit cards, Apple Pay, Google Pay, Amazon Pay – our payment facade integrates payment methods quickly and securely. Content creators utilise our paywalls for one-off and continuous payments with fully automated refund processes.
fly access
Live entitlement management with tailored access rights for memberships, group, family and corporate accounts, or time-based accesses – for all products and channels.
fly care
Available 24/7 with online customer services. AI-powered email responses. Automated subscription management, including billing.
fly campaign
Integrated campaign management for targeted multi-channel cross- and upsell campaigns throughout the customer lifecycle.
fly save
Proactive churn prevention using behavioural data and propensity modelling, reduces online and offline cancellations.
fly.media Packages
Curious which usage scenarios are available for you? Then take a look at our packages.
These premium brands rely on our eco-system:
